服务概述Service Overview
电脑出现问题时，传统维修方式需要拆机送修或等待上门，耗时费力。我们的远程维修服务通过 TeamViewer、向日葵、ToDesk 等主流远程工具，在您授权的前提下安全连接您的电脑，实时诊断并修复问题。全程操作透明，关键步骤前征得您同意，重要数据提前备份，修不好不收费。 Traditional repair means disassembly, shipping, or waiting for on-site visits. Our remote service uses TeamViewer, Sunlogin, ToDesk, and similar tools to securely connect with your authorization, diagnose and fix issues in real time. Transparent operations, consent before critical steps, data backup first, and no charge if we can't fix it.
系统故障诊断与修复System Issue Diagnosis & Repair
针对 Windows 系统各类常见故障，提供专业解决方案： Professional solutions for common Windows system failures:
- 蓝屏（BSOD）分析与驱动/硬件冲突排查BSOD analysis and driver/hardware conflict troubleshooting
- 系统无法启动、无限重启、卡在 Logo 界面System won't boot, infinite reboot, stuck at logo screen
- 开机缓慢、系统卡顿、CPU/内存占用异常Slow boot, system lag, abnormal CPU/RAM usage
- Windows Update 失败、系统文件损坏修复（SFC/DISM）Failed Windows Update, corrupted system file repair (SFC/DISM)
- 注册表清理与优化（安全范围内操作）Registry cleanup and optimization (within safe scope)
- 系统重装与数据迁移（需提前备份确认）OS reinstall and data migration (with prior backup confirmation)
- 双系统引导修复、分区调整Dual-boot repair and partition adjustment
病毒木马清理Virus & Malware Removal
彻底清除各类恶意软件，恢复系统安全： Thorough removal of malicious software to restore system security:
- 木马、勒索病毒、挖矿程序、广告弹窗程序清除Trojans, ransomware, cryptominers, adware removal
- 浏览器劫持、主页篡改、搜索引擎绑架修复Browser hijacking, homepage tampering, search engine kidnapping fix
- 流氓软件、捆绑软件、顽固插件卸载Uninstall rogueware, bundled software, stubborn plugins
- 使用专业工具深度扫描：卡巴斯基、火绒、Malwarebytes 等Deep scan with professional tools: Kaspersky, Huorong, Malwarebytes, etc.
- 启动项与服务项安全审计，关闭可疑自启动Startup and service audit, disable suspicious auto-start entries
- 安全加固建议：防火墙规则、UAC 设置、定期更新提醒Security hardening: firewall rules, UAC settings, update reminders
软件问题处理Software Problem Resolution
解决日常使用中遇到的各类软件故障： Resolve everyday software issues:
- 软件安装失败、缺少运行库（.NET、VC++、DirectX）Failed installs, missing runtimes (.NET, VC++, DirectX)
- Office、Adobe、CAD 等办公软件激活与配置问题Office, Adobe, CAD activation and configuration issues
- 打印机、扫描仪驱动安装与共享设置Printer/scanner driver install and sharing setup
- 邮件客户端（Outlook、Foxmail）配置与故障修复Email client (Outlook, Foxmail) setup and troubleshooting
- 游戏闪退、兼容性模式、显卡驱动回退/更新Game crashes, compatibility mode, GPU driver rollback/update
- 虚拟机（VMware、Hyper-V）安装与网络配置VM (VMware, Hyper-V) installation and network config
- 软件冲突排查、干净启动诊断Software conflict diagnosis, clean boot troubleshooting
网络问题排查Network Issue Troubleshooting
诊断并修复各类网络连接与配置问题： Diagnose and fix network connectivity and configuration issues:
- 无法上网、DNS 解析失败、IP 地址冲突No internet, DNS resolution failure, IP address conflict
- Wi-Fi 连接不稳定、频繁断线、信号弱Unstable Wi-Fi, frequent disconnects, weak signal
- 宽带拨号、路由器桥接、Mesh 组网配置Broadband dial-up, router bridging, Mesh network setup
- VPN、代理、科学上网工具配置与故障排查VPN, proxy configuration and troubleshooting
- 局域网文件共享、远程桌面（RDP）配置LAN file sharing, Remote Desktop (RDP) setup
- 防火墙/安全软件导致的网络阻断修复Network blocking caused by firewall/security software
- 网络速度测试与带宽优化建议Speed testing and bandwidth optimization recommendations
服务报价Pricing
| 服务类型Service Type | 说明Description | 价格Price |
|---|---|---|
| 快速修复Quick Fix | 单一问题，预计 30 分钟内解决Single issue, estimated within 30 minutes | ¥49 |
| 标准维修Standard Repair | 系统优化、软件问题、网络排查（1–2 小时）System tuning, software, network (1–2 hours) | ¥99 |
| 深度清理Deep Clean | 病毒木马彻底清除 + 系统优化 + 安全加固Full malware removal + optimization + hardening | ¥149 |
| 系统重装OS Reinstall | 系统重装 + 驱动安装 + 基础软件 + 数据迁移指导OS reinstall + drivers + basic software + data migration guide | ¥199 |
| 加时服务Extra Time | 超出套餐范围的维修时间Additional repair time beyond package | ¥40/小时/hr |
* 修不好不收费。复杂硬件故障（如硬盘物理损坏、主板故障）需线下处理，远程服务不收费但会提供诊断报告与维修建议。 * No charge if we can't fix it. Complex hardware failures (physical drive damage, motherboard issues) require offline service — remote diagnosis is free with a report and repair recommendations.