产品概述Overview
企业邮箱是商务沟通的基础设施，@company.com 格式的专业邮箱地址能显著提升企业可信度。理想时代提供两种企业邮箱解决方案：自建邮件服务器（基于 iRedMail / Mailcow 开源方案）和托管企业邮（基于腾讯企业邮、网易企业邮等平台代理开通）。客户可根据数据安全要求、预算规模与管理能力选择最适合的方案。 Enterprise email is fundamental business communication infrastructure — professional @company.com addresses significantly boost corporate credibility. Ideal Era offers two solutions: self-hosted mail servers (iRedMail / Mailcow open-source) and managed enterprise email (via Tencent Enterprise Mail, NetEase Enterprise Mail, etc.). Choose based on data security requirements, budget, and management capabilities.
自建方案数据完全自主可控，适合对邮件内容安全有严格要求的企业（政府、金融、法律等）。托管方案开通快速、运维省心，适合中小企业快速启用专业邮箱。两种方案均支持自定义域名、多邮箱别名、群组邮件、邮件转发、移动端推送等标准功能。 Self-hosted ensures full data sovereignty — ideal for organizations with strict email security requirements (government, finance, legal). Managed solutions offer rapid setup and hands-off operations for SMEs. Both support custom domains, aliases, group mail, forwarding, and mobile push.
核心功能Core Features
- 自定义域名邮箱：name@yourcompany.com 格式，支持多域名绑定，提升品牌专业度。Custom Domain Email: name@yourcompany.com format with multi-domain support for brand professionalism.
- Webmail 网页邮箱：现代 Web 界面，支持邮件收发、通讯录、日历，无需安装客户端。Webmail: Modern web interface for email, contacts, and calendar — no client installation required.
- 客户端支持：兼容 Outlook、Thunderbird、Apple Mail 及 iOS/Android 原生邮件 App（IMAP/SMTP/ActiveSync）。Client Support: Compatible with Outlook, Thunderbird, Apple Mail, and iOS/Android native mail apps (IMAP/SMTP/ActiveSync).
- 反垃圾与反病毒：SpamAssassin / Rspamd 多层过滤，ClamAV 病毒扫描，垃圾邮件拦截率 99%+。Anti-Spam & Anti-Virus: SpamAssassin / Rspamd multi-layer filtering with ClamAV scanning — 99%+ spam interception rate.
- 加密传输：TLS/SSL 全链路加密，支持 S/MIME 邮件签名与加密（可选）。Encrypted Transmission: TLS/SSL end-to-end encryption with optional S/MIME signing and encryption.
- 邮件归档：自动归档所有收发的邮件，支持全文检索与合规审计，防止数据丢失。Email Archiving: Automatic archiving of all sent/received mail with full-text search and compliance auditing.
- 管理后台：邮箱账号批量创建/导入、配额管理、别名设置、群组管理、日志审计。Admin Panel: Bulk account creation/import, quota management, aliases, group management, and audit logs.
应用场景Use Cases
- 新公司邮箱开通：初创企业快速启用 @company.com 专业邮箱，替代免费个人邮箱对外沟通。New Company Email Setup: Startups quickly enabling professional @company.com email replacing free personal accounts.
- 从免费邮箱迁移：将 @gmail.com / @163.com 等业务邮箱迁移至企业域名邮箱，统一管理。Migration from Free Email: Moving from @gmail.com / @163.com business accounts to unified corporate domain email.
- 合规邮件归档：金融、证券、法律行业按监管要求保存全部邮件通信记录，支持审计调阅。Compliance Email Archiving: Financial, securities, and legal industries retaining all email communications per regulatory requirements.
- 海外业务通信：配置 SPF/DKIM/DMARC 确保邮件送达率，避免被 Gmail/Outlook 判为垃圾邮件。International Business Communication: SPF/DKIM/DMARC configuration ensuring deliverability and avoiding Gmail/Outlook spam filters.
- 离职员工邮件交接：邮件归档与账号管理，确保离职员工邮件可追溯、可交接。Employee Offboarding: Email archiving and account management ensuring traceability and handover upon departure.
价格方案Pricing Plans
托管方案按邮箱数年费计费；自建方案为一次性部署费 + 年维保费。 Managed plans billed annually per mailbox; self-hosted plans are one-time deployment + annual maintenance.
| 方案Plan | 托管基础版Managed Basic | 托管专业版Managed Pro | 自建版Self-Hosted |
|---|---|---|---|
| 邮箱数量Mailboxes | 5 | 20 | 不限Unlimited |
| 单邮箱容量Storage/Mailbox | 5 GB | 10 GB | 按需Custom |
| 年费Annual Fee | ¥600¥600 | ¥2,400¥2,400 | 部署 ¥6,800 + 维保 ¥3,600/年Deploy ¥6,800 + Maint. ¥3,600/yr |
| 自定义域名Custom Domain | ✓ | ✓ | ✓ |
| 邮件归档Archiving | — | ✓ | ✓ |
| 数据自主可控Data Sovereignty | — | — | ✓ |
| 海外送达优化Intl. Deliverability | 基础Basic | ✓ | ✓ |
| 技术支持Support | 工作日Business days | 5×8 | 5×8 |
常见问题FAQ
托管和自建该如何选择？Managed vs self-hosted — which to choose?
托管方案适合 50 人以下团队，无需运维人员，开通即用，年费低。自建方案适合对数据安全有严格要求、有 IT 运维能力的中大型企业，一次部署长期使用，单邮箱边际成本趋近于零。 Managed suits teams under 50 with no IT staff — instant setup, low annual cost. Self-hosted suits mid-to-large enterprises with strict data security needs and IT capabilities — one-time deployment with near-zero marginal cost per mailbox.
已有域名怎么配置邮箱？How to configure email with an existing domain?
需在域名 DNS 中添加 MX 记录、SPF 记录、DKIM 记录和 DMARC 记录。我们提供详细的 DNS 配置指南，也可远程协助完成配置。配置完成后通常 1–24 小时全球生效。 Add MX, SPF, DKIM, and DMARC DNS records. We provide detailed configuration guides or remote assistance. Changes typically propagate globally within 1–24 hours.
邮件被判定为垃圾邮件怎么办？What if emails are marked as spam?
常见原因是 SPF/DKIM/DMARC 未正确配置、发信 IP 信誉度低、邮件内容触发垃圾规则。我们提供邮件送达率诊断服务，优化 DNS 配置、IP 预热和邮件模板，确保正常送达。 Common causes: incorrect SPF/DKIM/DMARC, low sender IP reputation, or content triggering spam rules. We offer deliverability diagnostics — optimizing DNS, IP warming, and email templates for reliable delivery.
能否从旧邮箱迁移历史邮件？Can historical emails be migrated?
支持通过 IMAP 迁移工具将旧邮箱（Gmail、Outlook、腾讯企业邮等）的历史邮件批量导入新邮箱，保留文件夹结构和已读状态。迁移过程不影响日常收发。 IMAP migration tools bulk-import historical emails from old accounts (Gmail, Outlook, Tencent Enterprise Mail, etc.) preserving folder structure and read status — without disrupting daily operations.
自建邮件服务器需要什么条件？What's needed for self-hosted mail?
需要一台公网 IP 的服务器（4 核 8GB 起）、已备案域名（国内）、25/465/587/993 端口开放。我们推荐配置独立 IP 以保障送达率，并提供反垃圾 IP 黑名单监控服务。 Requires a server with public IP (4-core 8GB minimum), ICP-filed domain (China), and ports 25/465/587/993 open. We recommend dedicated IP for deliverability with anti-spam blacklist monitoring.